Refund policy

Sensitive to beauty and environmental sustainability, KerLuxY Fashion & Home is launching its first highly personalized collection, backed by a zero-stock, zero-waste policy.

We produce your favorites only when you order them, and hold no stock.

Consequently, the traditional return and refund policy does not apply to our site.

 

However, you can always contact us to report a problem:

. if your order is delivered damaged, we'll send you a new item free of charge,

. if the size of an item does not suit you (*), we will exchange it whenever possible. The item must be returned in perfect condition and in its original packaging, with the cost of return at the buyer's expense. In the event that a new production run is not possible, your Kerluxy account would be credited with the amount ordered and paid, to be used exclusively in the KerLuxY Fashion & Home boutique, valid for one year,

. if you have made a mistake when entering your delivery address, the item "lost on the way" will probably be returned to us. In this case, you will be charged a new delivery cost.

 

(*) Please read the size guide carefully before ordering.

 

E-mail address to contact us: contact@kerluxy-mode-et-maison.bzh